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Complementary Partners
Members of the Complementary Partner program enhance the breadth
of KLA offerings with complementary skills to meet the needs of
our clients.
Complementary partners act as an independent sales channel to
market KLA training programs and consulting services to their
clients. Conversely, KLA acts as an independent sales channel
representing complementary partners' programs and services to
our clients.
KLA complementary partners include:
BCLN,
Inc.
BLCN is a process improvement firm that works with companies
that have challenges such as: internal processing time delays,
missed metrics, employee process frustrations, audit / ISO issues,
customer dissatisfaction, unclear job roles and overlaps or gaps
between different functional areas. These issues, which result
in inefficiencies and high operating costs, can benefit from BLCN's
approach by:
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- Reducing and improving quality outputs
- Increasing customer intimacy through customer touch points
- Providing a platform for organic growth and acquisitions
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KLA Group and BLCN are able to offer their clients consulting
to help improve business and sales processes. This joint effort
uses the skills from both companies to provide the breadth of knowledge
to assist clients to meet their strategic business objectives.
"BLCN's deep business process knowledge and expertise has enabled
our two organizations to work together to define, strengthen and
streamline customers' processes related to such areas as sales,
lead passing, new business development and more. We are thrilled
to be working with BLCN to leverage our joint skills to help clients
address their business process needs," states Kendra Lee, President
KLA Group.
Insight
Data Group 
Insight Data Group (IDG) helps organizations use data to create
and implement actionable business management strategies. The firm
and its consultants have extensive experience working in several
industries, including financial services, insurance, telecommunications,
technology, direct marketing and nonprofits.
Some project highlights include:
- Developed department structure and career path for customer
analytics department of major provider of application
software
- Analyzed donor history and created donor segmentation
resulting in new donor management strategy for client
- Created web analytics framework to measure effectiveness
of online and offline marketing programs
- Performed information technology assessment for major
non-for-profit and implemented several recommendations
to improve client's IT infrastructure
- Developed multi-channel marketing plan for distributor
of skincare and spa products
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Products and Marketing Services
Business Intelligence (BI) Consulting - beyond software
implementation, our BI practice helps companies deliver business
insights to help them identify new opportunities and increase
business value. These insights can come in the form of customer
insights, customer value, product cost analysis or sales management.
Data Management Consulting assesses the data clients have
available, determines the need for third party data and creates
the conduits for all organizational touch points to access the
information
Marketing Services - helps companies define their market
for business-to-consumer or business-to-business purposes and
help them create an integrated marketing strategy
According to IDG President Bryan Bennett, "Customers will realize
substantial value in our partnership with KLA because our work
helps companies better manage their existing customer base
through differentiation and target new customers. KLA helps companies
acquire those new customers once we've helped them identify them
and implement programs to manage their existing customers."
Inspired
Potential Coaching
 The
KLA Group - Inspired Potential Coaching (IPC) partnership offers
clients organizational results through motivation to exceed personal
expectations. In partnering with IPC, KLA will provide custom
consulting services that are focused on the visions and values
of the organization, establishing priorities for the organization
and each department, aligning the talents with the tasks and implementing
strategies and goals identified throughout the organization.
Inspired Potential Coaching's Areas of Expertise:
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- Creation and implementation of international coaching
and wellness programs
- Establishing systems and training personnel in data management,
sales and marketing, and production
- Facilitation of sessions that allow organizations to define
their multi-year strategic objectives, while also defining
the mission of the organization
- Facilitation of diverse, adversarial teams working together
toward common business objectives
- Leadership consulting and coaching based on the Inside
First approach, integrating the head and heart of a leader.
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Speaking about her role as partner and facilitator for KLA, Inspired
Potential Coaching President, Marla Riegel said, "KLA offers
powerful, comprehensive, consultative, skill based sales training
programs that are a perfect addition to my work with my clients
who want to grow their revenues through effective sales strategies.
They have experienced tremendous success following the KLA model!"
Obenchain
& Associates
Obenchain & Associates assists business managers transform their
organizations into successful, financially stable and professionally
managed businesses. Obenchain & Associates provides consulting,
coaching and training in the areas of:
- Leadership and management development
- Project management
- Financial literacy
- Strategic performance measures
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The partnership with Obenchain & Associates provides KLA Group
the opportunity to assist clients with additional training programs
and expertise in the leadership and financial area. In turn,
Obenchain & Associates can provide their clients with expanded capabilities
in sales development consulting and training.
"We have had a long-standing relationship with the owner of Obenchain
& Associates that has been mutually beneficial. Our complementary
skills make it easy for clients from both organizations to take
advantage of 'one-stop shopping' for their consulting and
training needs," says Bill Lee, KLA Group VP of Business Development.
ROI4Sales.com
 ROI4Sales.com
offers credible and objective sales tools that sales teams
can use to:
- Quantify the value their product or service
brings to their customers
- ROI4Sales.com offers co Present the true value
of solutions to their customers
- Reduce, if not eliminate, discounting forever
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 ROI4Sales.com
customizes each of their sales tools to specific buying criteria,
marketing messages and solutions to increase the efficiency of
the quoting process and ultimately the likelihood of purchasing.
Using a proven process, the results are presented in sales proposals
to increase the likelihood of beginning and sustaining a long-term
customer relationship. Sales teams that use these tools are
able to increase their revenue by avoiding discounts and shortening
their sales cycle.
 The
partnership benefits clients from both companies with a similar
philosophy for increasing sales force productivity and sustaining
long-term customer relationships. KLA's consulting and training
provides clients with the skills to effectively gather customer
needs and ROI4Sales.com offers the complementary tools to present
the solutions to meet those needs.
"KLA and ROI4Sales.com positively impact the sales process
focusing on substantiated financial justification so our clients
experience a shortened sales cycle and increased total
sales revenue," explains Kendra Lee, President of KLA Group.
Michael Nick, president of ROI4Sales, is the co-author of the
book, ROI
Selling : Increasing Revenue, Profit, and Customer Loyalty through
the 360 Sales Cycle and Why
Johnny Can't Sell...And What to Do About It.
Teams
on Target, Inc.
 Teams
on Target, Inc. is dedicated to increasing client's organizational
capacity. Teams on Target specializes in custom design and
delivery of leadership and managerial workshops and programs to
engage the staff to gain competencies, advance communication and
cooperation and be efficient.
Teams on Target has identified the following must-have capacities
for maintaining a sustained competitive advantage:
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- High-performing teams. Dream teams are no longer
just for athletes. Diverse, high-performing teams are now
required for increasingly large, complex projects.
- Effective, ongoing strategic planning and implementation.
Your organization's leadership needs an ongoing process
that rallies and empowers stakeholders at all levels to
establish and attain long-term goals.
- Process improvement as a way of life. Organizations
that address process problems only when those problems reach
crisis proportions will find it increasingly difficult to
maintain the quality levels and price required to compete
globally.
- Developing the right leaders for your organization's
future. Today's world requires leaders who are truly
change leaders, going beyond standard management techniques
to true visionary leadership.
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Like KLA Group, both companies understand the process to bring
about changes in client skills to meet business goals. "We are
pleased to work with a group of experienced individuals who are
experts in building teams and developing individual team leaders
and team members. The people skills and communication tools and
tactics that Teams on Target provides an excellent resource for
KLA Group clients," says Bill Lee, KLA Group VP of Business Development.
"Our strategic partnership models the collaboration that we
build on with teams within companies," says Marilyn Laverty,
Teams On Target President.
The
Business Intelligence Source
 The
Business Intelligence Source is committed to helping companies
improve their competitiveness. Their services in Sales and Marketing
Intelligence, Competitive Intelligence programs and collections,
and Product and Strategy Development have helped clients:
- Increase sales
- Make informed marketing decisions
- Improve market position
- Improve competitiveness through interactive workshops
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The Business Intelligence Source's areas of expertise include:
- Coaching to create or improve in-house CI operation,
including CI software
- Integrating Sales and CI organizations by capturing
CI from Sales while providing the right data and insight
to increase sales and marketplace success
- Coaching to build a sustainable early warning process:
no surprises!
- Developing Cooperative Intelligence: build the right
people skills to run a dynamic CI or Sales Operation:
leading, connecting and communicating
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KLA Group's consulting and training programs provide the expertise
to execute successful marketing and sales programs to improve sales
results. KLA Group can rely on Business Intelligence's expertise
when there is a desire to enhance communication and develop competitive
intelligence information to meet sales goals. "The level of
quality both companies strive to offer clients is key to this successful
partnership," says Bill Lee, KLA Group VP of Business Development.
Transition
Architects
Transition Architects assists employees with organizational
change by offering classes and consulting in:
- Management certification
- Change management
- How to be an In-house consultant
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Hiring the best people and retaining them by helping them adapt
to change and developing their skills is key to being a successful
company. Transition Architects provides KLA Group's clients the
opportunity to participate in a management workshop that
helps managers to become leaders of their teams and organizations.
As a KLA Group partner, Transition Architects complements KLA
Group offerings by providing:
- management training
- change management consulting to motivate employees
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Transition Architects has had a long-standing relationship
with KLA Group. Clients have benefited from the wealth of
experience and expertise from both of these companies. Says Pat
Creighton, Transition Architects principal, "Working together
with KLA Group we can provide change management expertise
to a variety of professionals within the client's organization
to meet the transformation of their management and sales teams."
Wilson
Learning Worldwide Japan
Wilson Learning Worldwide Inc. is a premium provider of performance
improvement solutions helping organizations worldwide with training
in local languages. Headquartered in Japan, they have 13 subsidiaries
throughout the world.
They are a human resource consulting and in-house education and
training company with offerings in the areas of:
- Human Resources management consulting
- Research and development for in-house education programs
- Management consulting
- Training curriculum
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KLA partnered with Wilson in response to an IT client's identified
need to implement a consistent solution sales process within
all organizations throughout the world. The Fortune 500 client
requested KLA courses be customized to encompass the Japanese language
and the local culture.
Wilson had the expertise working with sales and customer service
professionals in the IT industry. To ensure KLA Group's high standards
for quality and consistency, Wilson Learning Worldwide's trainers
complete a rigorous certification process for each KLA Group course
they instruct.
"Everyone wins. The class participants appreciate taking classes
from instructors who speak their native language and understand
the Japanese selling environment. The clients appreciate that
there are experienced local instructors available to meet the
needs of their sales teams" said Kendra Lee, President of KLA
Group.
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prospecting 
