lead generation prospecting new business development
training and consulting
HOME ABOUT KLA UPCOMING EVENTS SOLUTIONS PARTNERS NEWS & MEDIA RESOURCES CLIENT LOGIN
Corporate Training
  Business Schools
Consulting Services
Contact Us
KLA Book
Selling Against the Goal
KLA Events
Upcoming Events


Engaging Support Teams Curriculum

Business Need
To engage service and support teams in sustaining business growth and driving incremental revenue

Related Symptoms
  • Service and support teams do not recognize their impact on customer satisfaction and repeat sales
  • Customer satisfaction ratings are under scrutiny
  • Not recognizing new sales opportunities in customer conversations
  • Strained relationship between sales and sales support organizations
  • Initiative to engage the entire organization in selling
Sales
Customer Service
Technical Teams
Marketing
Training Teams
Managers and Executives
The Four Stages of Leverage
Stage 1
Delivering Great Customer Service
 
 
 
 
 
  
Stage 2
Developing a Solutions Mindset, Level 1
 
 
 
Developing a Solutions Mindset Manager Reinforcement A
 
 
 
 
 
Stage 3
Delivering Dynamic Training in Your Organization
 
 
 
 
 
 
Delivering Dynamic Presentations
 
 
Driving Services Revenue in Customer Accounts
 
 
 
 
Stage 4
Developing a Solutions Mindset, Level 2
 
 
 
Developing a Solutions Mindset Manager Reinforcement B
 
 
 
 
 
Developing a Solutions Mindset, Level 3
 
 
 
PowerProspecting Curriculum
Consultative Business Approach Curriculum
How to Sell Curriculum  
KLA Consulting Services

 

 

 

KLA Group, LLC
Phone: 1 303 741-6636
© 2008 KLA Group, LLC. All rights reserved.