The Top 3 Account Management Best Practices Every Small Company Should Use
As companies focus on client retention, the account management function comes under scrutiny. Like a seasonal wardrobe, business owners seem to continually change their account management strategy. Who has the skills to be a successful account manager? What should they do? How much support do we have to provide an account? How much support do […]
What Good Account Management Looks Like
In smaller companies account management is critical not just to growing your business but also to sustaining it. Losing a few clients can have a dramatic impact, from staffing to operations. You can’t afford to shirk account management. Yet many business owners focus more attention on getting new customers than keeping existing clients. As I […]