The Top 3 Account Management Best Practices Every Small Company Should Use

Choosing the right person for account management means client retention

As companies focus on client retention, the account management function comes under scrutiny. Like a seasonal wardrobe, business owners seem to continually change their account management strategy. Who has the skills to be a successful account manager? What should they do? How much support do we have to provide an account? How much support do […]

What Good Account Management Looks Like

Account-Management-Grader

In smaller companies account management is critical not just to growing your business but also to sustaining it. Losing a few clients can have a dramatic impact, from staffing to operations. You can’t afford to shirk account management. Yet many business owners focus more attention on getting new customers than keeping existing clients. As I […]