• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Weekly Sales Tip
  • |
  • 303-741-6636
KLA Group

KLA Group

IT Sales and Marketing Agency

Menu
  • SERVICES
      • Digital Marketing
      • Custom Website Design
      • SEO Services
      • Email Marketing
      • Content Development
      • Marketing Coaching
      • Software Development
      • Our Process
      • What is a Revenue Generation System?
      • Digital Marketing Services
      • Sales Training & Coaching Programs
      • HubSpot Implementation
      • HubSpot Implementation for Revenue Growth
      • HubSpot Monthly Support
      • Sales Training Programs
      • How to Cold Call
      • Consultative Selling
      • Email Prospecting
      • How to Ask for Referrals
      • Lead Generation Training
      • Sales Coaching
      • Sales Productivity
      • Sales Hiring Coaching
      • Outsourced Sales Management
      • Sales Assessment
      • Contact Us
  • WHO WE SERVE
    • IT Managed Service Providers
    • IT Solution Providers
    • ConnectWise Evolve
    • Sales Consultants
    • B2B Companies
    • Professional Services Firms
    • Phone System Providers
    • Manufacturing & Distribution
  • ABOUT KLA
    • Who We Are
    • What is a Revenue Generation System?
    • About Kendra Lee
    • Hire Kendra Lee to Speak
    • Meet the Team
  • BLOG
  • RESOURCES
    • Books by Kendra Lee
      • The Sales Magnet
      • Selling Against the Goal
    • Ebooks & Guides
    • Events
    • Weekly Sales Tip
    • Revenue Generating Trends Newsletter
    • Coffee with Kendra
  • Contact us

Leverage Discussion Groups for Just-in-time Training

Last updated November 30, 2023 Categories: Sales Training Development

By Kendra Lee

Leverage Discussion Groups for Just-in-time trainingDiscussion groups provide a unique opportunity for just in time training. Your learners are looking for answers to immediate questions they have, and you want to be sure they receive accurate direction. With anyone able to participate, how can you be sure your ideas are the ones they’ll listen to and use?

In formal classroom or web-based training, you get to control the content. You choose which techniques to highlight, what examples to share.

Discussion groups are different.

While this forum provides the opportunity to both coach and observe, you’re just one voice of many. Here are some tips to help your voice be heard above the others.

  1. Author questions. Too frequently we want to take the driver’s seat by authoring discussion questions focused on specific topics we feel the group needs to improve in. Avoid this! Make your questions related to top of mind issues your learner’s are grappling with. Instead of asking what sales tools they find most valuable and pushing the cool new software, pose a tricky sales situation you suspect they’re encountering and ask how to handle it. During the discussion you can work in how the new software would help, getting them excited about it while simultaneously providing useful techniques.
  2. Keep questions short and personable. Lengthy questions require too much time to read. They feel hard. To get your group engaged, be specific but genuine. Save the extra thoughts for the discussion as people respond. Don’t worry about perfect grammar. Write like you talk.
  3. Don’t give advice in your questions. Pose questions that ask for participants’ advice. If you appear to be the expert in your questioning, they may feel intimidated about sharing suggestions.  You’ll lose your opportunity to learn what they’re thinking or provide coaching tips.
  4. Give advice in your answers. Often it’s easier to be the expert when you’re answering questions. Present ideas and provide brief examples of what you’ve seen work. When others agree with you, group members will want to try what you’ve suggested. Support strong recommendations from others participating in the conversation. If Sally makes an excellent suggestion on how to help managers conduct effective performance reviews, point out the techniques that make it compelling.
  5. Use stories in your answers to illustrate points. Anecdotes are fun to read and entice participants to engage with you. They personify you, portraying you as someone they’d like to chat with. Just as you tell stories during training, do it here for a similar effect. It opens up your opportunity for coaching through the conversation.
  6. Be selective in the discussions you follow. There isn’t time in the day to answer every question. Choose to follow those that most relate to the areas you’d like to see your learners develop. Comment where you recognize that guidance would be prudent to keep them on track in their learning.

Discussion groups provide your learners just in time training. You can create them in social media networks like LinkedIn and Facebook and keep them private. Or, put them on your company intranet site.

As you engage, you can guide participants’ development and ensure their learning continues long after the formal classroom training is over.

Read More Related Articles

Sales Training Development Cement Learning in Just Five Minutes
Sales performance
Sales Strategy, Sales Training Development, Success Strategies 15 Bad Habits Reps Need To Ditch To Improve Sales Performance
hunter sales skills, cold calling, prospecting skills in sales, sales assessmen
Sales Coaching, Sales Hiring, Sales Strategy, Sales Training Development The Top 10 Hunter Sales Skills You Need for 2023

Primary Sidebar

Footer

Services

  • Digital Marketing Services
  • Sales Training
  • Sales Process
  • Hire Kendra to Speak
footer-logo

Resources

  • Blog
  • Coffee with Kendra
  • Events
  • Ebooks & Guides
  • Newsletter
  • Weekly Sales Tip
  • Books by KLA
  • Sitemap

About KLA

  • About Us
  • Who We Serve
  • Revenue Generating System

Service Areas

  • Commerce City, Colorado
  • Englewood, Colorado
  • Lakewood, Colorado
  • Wheat Ridge, Colorado

Contact Us

Call +1 888-305-0471Contact Us

Join Us

Subscribe OptionsCoffee With Kendra
  • Privacy Policy

© 2025 KLA Group. All Right Reserved.

  • How KLA Group’s Outsourced Sales Management Led PMR’s Multi-Million-Dollar Growth 
  • How Consultative Selling Drives B2B Sales Growth 
  • What Steps Should You Follow for Successful B2B Sales Hiring? 
  • Do You Have the Right Mindset To Build a Sales Team?
  • How To Coach Salespeople To Set Appointments Effectively

test

Subscribe to Our Blog

Get the latest sales and marketing articles from KLA Group delivered directly to your inbox. 

Name(Required)
This field is hidden when viewing the form
Untitled(Required)
This field is for validation purposes and should be left unchanged.

Talk with an Expert

Name(Required)
This field is for validation purposes and should be left unchanged.

Syllabus - Lead Generation

Name
This field is for validation purposes and should be left unchanged.

Coaching - Sales

Name
This field is for validation purposes and should be left unchanged.

Syllabus - How to Ask for Referrals

Name
This field is for validation purposes and should be left unchanged.

Syllabus - Email Prospecting

Name
This field is for validation purposes and should be left unchanged.

Syllabus - Consultative Selling

Name
This field is for validation purposes and should be left unchanged.

Syllabus - How to Cold Call

Name
This field is for validation purposes and should be left unchanged.
SUBSCRIBE TO OUR BLOG